Feedback Management

For years, the brightest minds in business struggled with ways to get inside a customer’s head and find out what they truly want from a product. Then someone had a brilliant idea: why not just ask?

Often, the names ‘customer’ and ‘user’ are switched in and out interchangeably. However, in the world of product management, these two are not always the same. The customer isn’t always the one using your product and the user isn’t always the one paying, especially when it comes to enterprise product design.

In this article you will learn 8 methods/strategies for collecting customer feedback + don't forget to download our customer feedback eBook if you are interested in this topic.

In this blog post, we’ll look at the challenges of collecting user ideas, the benefits of collecting ideas internally, and how Forms can help you make the process a cinch.

What do you do with the reams of data pouring in from your customers? And what happens if you start to become overwhelmed with feedback before you’re able to action it? Read the answers in this article about using customer feedback.

Collecting inputs and insights from stakeholders or other teams was a challenge we had to resolve. Read more and you will learn how to do it efficiently and comfortably.

Learn how to prepare user insights better to make well-informed decisions.

No matter what your product or what sector you operate in, your customer is the core driver of business and your most valuable asset. If you choose to ignore customer feedback, you’re choosing to lose those customers. It couldn’t be any simpler.

Most brands are excellent at talking about what they do, why they do it, and why clients should work with them. But when it comes to listening? That can be a whole different ball game. 

Customer feedback is one of the best ways to streamline your business with data. Once you start collecting data, it can feel like improvement is inevitable.