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Salesforce for airfocus

Seamlessly import Salesforce cases and opportunities as items to airfocus
to inform product discovery and prioritization.

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Learn more

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Trusted by product teams from all industries
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Centralize inputs from Salesforce to airfocus
and inform product discovery

Streamline your workflows

Streamline your workflows

Keep information in sync by linking high-level product strategy with customer feedback. Easily gather feedback and opportunity data directly from Salesforce to airfocus and inform product discovery.
Centralize feedback <br class="hide-on-small-medium-large" /> all in one place

Centralize feedback
all in one place

Ensure that no information gets lost by collating feedback from Salesforce in one organized inbox on airfocus. Easily process feedback together with your whole team.
Empower teams to deliver <br class="hide-on-small-medium-large" /> the best solution

Empower teams to deliver
the best solution

Turn valuable feedback into insights by linking customer feedback ideas, opportunities, or features. Facilitate teams with added context around business value and priorities to inform decisions that were made.

How it works

Select and map specific fields to be synced to airfocus

Select and map specific fields to be synced to airfocus

Select one or multiple Salesforce fields from your opportunities or cases to by synced with airfocus. You can decide how those fields will be mapped against your airfocus fields.
Import additional customer and opportunity data

Import additional customer and opportunity data

You have the option to import additional customer data like revenue or size to airfocus by mapping the corresponding fields. All fields are synced one way from Salesforce to airfocus.
Generate insights by linking Salesforce conversations to problems

Generate insights by linking Salesforce conversations to problems

Highlight and create insights with the feedback gathered from your Salesforce cases. Connect them to ideas and opportunities on airfocus to inform product discovery while keeping customers at the center of your product.
Close the feedback loop and communicate with customers

Close the feedback loop and communicate with customers

Customer-facing teams talk to users all day long. The Salesforce integration enables you to proceed with feedback easily and understand where it originates from, allowing you to get back to the customer who requested it and close the feedback loop.
Claudia Ferber, Senior product manager - EQS Group

"airfocus enabled us to build trust amongst the teams. Everyone is aligned on what to do and in which direction we are going."

Claudia Ferber,
Senior product manager - EQS Group
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