Intercom for airfocus
Gather feedback directly from Intercom conversations. Connect airfocus with Intercom to push product ideas and customer feedback to your airfocus workspace.
Trusted by thousands of product teams from all industries
Benefits
Easily collect and organize feedback into one place
This integration allows you to gather and track feedback from your Intercom conversations and centralize them in airfocus to support your product backlog and discovery process.
Generate insights by linking Intercom feedback to problems
Highlight and create insights with the feedback gathered from Intercom. Easily link them to ideas and opportunities on airfocus to inform your discovery while keeping customers at the center of your product.
Close the feedback loop and communicate with customers
The integration enables you to triage and process feedback easily and understand where it originates from, allowing you to get back to customers who requested it and close the feedback loop.
Increase in transparency
Customer-facing teams talk to users all day long. Invite them to submit feedback on Intercom easily, keep them informed, and break down silos in communication. All feedback will be consolidated into airfocus, allowing teams to keep track of them and add context to support their product backlogs.
OBJECTIVES & OKRs
Supercharge your product strategy
with built-in OKRs
Keep your OKRs, roadmaps, and product workflows interconnected to drive team alignment. Say goodbye to spreadsheets and disconnected strategy. Track multiple teams' progress, from user stories to company-wide objectives — all in one place.
Learn moreROADMAPS
Align your team
and set a clear direction
Build dynamic and strategic, lean roadmaps with ease. Focus on outcomes with team objectives that help you solve the right problems. Import feedback from Intercom to create insights to inform discovery and product strategy.
Learn morePRIORITIZATION
Collaborate on strategy and build better products
Turn decision-making into a transparent, collaborative process with clear prioritization that ties to your outcomes and objectives.
Create and use your prioritization method of choice with easy-to-use, no nonsense data inputs.
Learn moreCreate and use your prioritization method of choice with easy-to-use, no nonsense data inputs.
FEEDBACK & INSIGHTS
Listen to your customers
and solve the right problems
Centralize feedback from various channels and teams to uncover actionable insights. Cut down on the noise and organize inputs as they come in.
Learn morePORTAL
Engage with users
on a branded Portal
Share your roadmaps, plans, and launches with your audiences. Gather feedback seamlessly and validate ideas and concepts.
Learn more![Craig Unsworth, [object Object] - Papirfly](/static/e5e6f5940aa5e259529923785c52f98c/784a3/papirfly-craig.webp)
"With airfocus we built a unified setup for 32 products and over 300 services in just 12 months (instead of 2-3 years). The power of the tool helped us navigate this complex transformation by providing constant clarity around our product vision & strategy."
Craig Unsworth CPO - Papirfly
Everything you need in a strategic product platform
With a complete suite of tools, features, and apps, we help teams manage their products effectively. Use the advanced modularity and build your own product stack.
Integrate with your tools
Connect the tools you love to save time and keep everyone in sync. Jira, Trello, Azure DevOps, Shortcut, Asana, Zapier, and more.
Discover all integrations
Built-in AI for product managers
AI Assist unlocks the power of AI for product managers. Generate first drafts with a slash command and save valuable editing time.
- First drafts of PRDs or problem statements
- User story generation with tasks and completion criteria
- Feedback summaries and sentiment analysis
- Simplified or spiced up messaging
Best-in-class customer support
airfocus is designed to empower product management teams at scale. Companies trust airfocus through our:
- Live chat and e-mail support
- Onboarding by our product strategy consultants
- Extensive help documentation
- Free webinars
Enterprise-ready
Companies trust airfocus with their mission-critical work thanks to our focus on security, privacy, and availability.
- SAML single sign on (SSO)
- World-class scalability thanks to cloud hosting
- Cloud security with ISO 27001:2013 certification
- Data encryption in transit and at rest for everyone
- Secure EU & US data centers
Experience the new way of doing product management
