Easily collect and organize feedback into one place
This integration allows you to gather and track feedback from your Intercom conversations and centralize them in airfocus to support your product backlog and discovery process.
Generate insights by linking Intercom feedback to problems
Highlight and create insights with the feedback gathered from Intercom. Easily link them to ideas and opportunities on airfocus to inform your discovery while keeping customers at the center of your product.
Close the feedback loop and communicate with customers
The integration enables you to triage and process feedback easily and understand where it originates from, allowing you to get back to customers who requested it and close the feedback loop.
Increase in transparency
Customer-facing teams talk to users all day long. Invite them to submit feedback on Intercom easily, keep them informed, and break down silos in communication. All feedback will be consolidated into airfocus, allowing teams to keep track of them and add context to support their product backlogs.
Align your team and set a clear direction
Build dynamic and strategic, lean roadmaps with ease. Focus on outcomes with team objectives that help you solve the right problems. Import feedback from Intercom to create insights to inform discovery and product strategy.