Intercom for airfocus

Gather feedback directly from Intercom conversations. Connect airfocus with Intercom to push product ideas and customer feedback to your airfocus workspace.

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Trusted by product teams from all industries


Easily collect and organize feedback into one place

This integration allows you to gather and track feedback from your Intercom conversations and centralize them in airfocus to support your product backlog and discovery process.

Generate insights by linking Intercom feedback to problems

Highlight and create insights with the feedback gathered from Intercom. Easily link them to ideas and opportunities on airfocus to inform your discovery while keeping customers at the center of your product.

Close the feedback loop and communicate with customers

The integration enables you to triage and process feedback easily and understand where it originates from, allowing you to get back to customers who requested it and close the feedback loop.

Increase in transparency

Customer-facing teams talk to users all day long. Invite them to submit feedback on Intercom easily, keep them informed, and break down silos in communication. All feedback will be consolidated into airfocus, allowing teams to keep track of them and add context to support their product backlogs.

Align your team
and set a clear direction

Build dynamic and strategic, lean roadmaps with ease. Focus on outcomes with team objectives that help you solve the right problems. Import feedback from Intercom to create insights to inform discovery and product strategy.
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Collaborate on strategy and build better products

Turn decision-making into a transparent, collaborative process with clear prioritization that ties to your outcomes and objectives.

Create and use your prioritization method of choice with easy-to-use, no nonsense data inputs.
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Listen to your customers
and solve the right problems

Centralize feedback from various channels and teams to uncover actionable insights. Cut down on the noise and organize inputs as they come in.
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"airfocus enabled us to build trust amongst the teams. Everyone is aligned on what to do and in which direction we are going."

Claudia Ferber,
Senior product manager - EQS Group

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