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Zendesk for airfocus

Centralize inputs and inform product discovery by integrating with Zendesk
to gather feedback directly from your Zendesk conversations to airfocus.

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Trusted by product teams from all industries
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Centralize inputs from Zendesk to airfocus
and inform product discovery

Streamline your workflows

Streamline your workflows

Keep in sync by linking high-level product strategy with customer feedback. Easily gather feedback directly from Zendesk to airfocus and inform product discovery.
Centralize feedback <br class="hide-on-small-medium-large" /> all in one place

Centralize feedback
all in one place

Ensure that no information gets lost by collating feedback from Zendesk in one organized inbox on airfocus. Easily go through the feedback inbox within or across your teams.
Empower teams to deliver <br class="hide-on-small-medium-large" /> the best solution

Empower teams to deliver
the best solution

Turn valuable feedback into insights by linking customer feedback ideas, opportunities, or features. Facilitate teams with added context around business value and priorities to inform decisions that were made.

How it works

Select specific tags to be synced to airfocus

Select specific tags to be synced to airfocus

With this integration, you can select one or multiple Zendesk conversation tags. Once you sync your Zendesk integration, airfocus will import conversations with the specified tags.
Import additional customer data

Import additional customer data

You have the option to import additional customer data for each conversation sent to airfocus by mapping specific fields. All fields are synced one way from Zendesk to airfocus. You also can select specific dates to import past conversations from Zendesk to airfocus.
Generate insights by linking Zendesk conversations to problems

Generate insights by linking Zendesk conversations to problems

Highlight and create insights with the feedback gathered from your Zendesk conversations. Connect them to ideas and opportunities on airfocus to inform product discovery while keeping customers at the center of your product.
Close the feedback loop and communicate with customers

Close the feedback loop and communicate with customers

Customer-facing teams talk to users all day long. This integration enables you to proceed with feedback easily and understand where it originates from, allowing you to get back to the customer who requested it and close the feedback loop.
Vinzenz Greger, Managing director - HolidayCheck

"The beauty of airfocus is its flexibility with customizable prioritization frameworks and custom fields that fit our business needs."

Vinzenz Greger,
Managing director - HolidayCheck
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