FEEDBACK MANAGEMENT TOOL
Understand user needs and solve the right problems
Centralize feedback from all your channels and identify actionable insights that inform discovery and product strategy.
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Capture, centralize, and organize feedback all in one place
Ensure no information gets lost by collating feedback from email, chat, support, and other channels in one organized inbox.
Turn valuable feedback into insights and inform product discovery
Generate insights by linking customer feedback to ideas, opportunities, or features in your backlog.
Include customer insights when prioritizing problems
Surface frequently-requested ideas, understand the “why” of your customers' needs, and make user insights part of your prioritization framework.
Manage feedback with your own set of workflows
Segment, organize, and visualize feedback in whatever way that makes sense for you. Never miss out on user needs and discover new opportunities along the way.
Collect feedback with a branded portal
Engage with your community on a customer-facing website by sharing your roadmaps and ideas, gathering feedback, and validating concepts with them.
Close the customer feedback loop
Build transparency by informing and updating your customers about your product and their needs. Be the superhero they always wanted.
All product feedback in one place
Import and sync feedback from all your tools
Connect airfocus with tools like Intercom, Slack, and more to easily gather and centralize feedback from various channels.
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Discover feedback management templates
Customizable templates to better manage feedback and inform product discovery.
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![Amir Bohnenkamp, [object Object] - Heyflow](/static/8bbe1a4e9c908c9a0a034a12b28d1db8/b58e6/amir-heyflow.webp)
"The ability to link random user feedback to the opportunities in our product backlog and roadmap was a game-changer for our product management team."
Amir Bohnenkamp CEO - Heyflow
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