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Discovery and Feedback Management

Feedback Management

Sami Rehman

Sami Rehman

9 Mar 2023

The Pros and Cons of Using AI in Customer Insights
AI is already having a great impact on how customer feedback is gathered and analyzed. What are the benefits of AI in customer feedback and what are the downsides? Find out in this article.
Adam Thomas

Adam Thomas

14 Feb 2023

How To Be a Customer-centric Product Organization
There is no product without customers. Being customer-centric means you understand your customers' needs, listen to their feedback and improve your product to solve their problems.
Pradip Khakhar

Pradip Khakhar

31 Mar 2022

Gathering Customer Feedback - From Sourcing to Implementation and Communication
In this article, we explore ways to gather customer feedback, exploring the pros and cons of each and things you should think about before reaching out for feedback.
Quadri Oshibotu

Quadri Oshibotu

2 Mar 2022

How To Use Feedback To Uncover Customer Problems
Here are two valuable feedback methods that you can use to uncover problems via customer feedback. Let's know and learn both in this article.
Quadri Oshibotu

Quadri Oshibotu

10 Feb 2022

How to Triage and Manage Feedback
Triaging and managing feedback means ensuring that the feedback has been looked at, tagged, understood, and linked to the correct problem.
Quadri Oshibotu

Quadri Oshibotu

8 Feb 2022

The Fundamentals of Feedback
Product feedback is any information that you receive about your product. In this article, we will go through the most important aspects of feedback in the context of product management.
Bernhard Hecker

Bernhard Hecker

6 Sep 2021

Renaming Feature Requests to Feedback
If you rename feature requests to feedback and treat them alike, magic happens. It helps you focising on problems and outcomes. It also helps to avoid getting caught in a feature trap.

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