Chief Information Officers (CIO) and Chief Technology Officers (CTO) are executive officers of an organization who deal with technology, but their roles are fundamentally different. CIOs are focused internally on increasing profits and maximizing efficiency. CTOs are focused externally on increasing revenue and satisfying customers.
CIOs oversee the organization’s technology infrastructure. It is their job to ensure the appropriate technology is used in the best way for the business to succeed.
They do this by:
Managing the IT staff and operations.
Implementing technology and systems that streamline production.
Developing workplace practices and procedures to make the best use of the technology and skilled staff available.
Training to ensure employees are trained to take full advantage of the technology provided.
Collaborating and creating a network of supporting technology partners and vendors.
The aim is to increase internal efficiency to maximize speed, quality, and ultimately profits.
CTOs are responsible for any technology or technical services that the company creates and sells.
They do this by:
Managing the engineers and developers.
Implementing innovative technology that improves the products or service offerings.
Developing products that meet the business goals and product roadmaps to guide development.
Training and organizing onboarding, demonstrations, and any services that help customers use the product or service.
Collaborating and developing a network to deliver products and services.
The aim is to increase the value of the product or service being sold to drive increased sales and revenue.
While CIOs and CTOs are usually equally senior and have similar pay expectations, CIOs and CTOs often have different skill sets and career paths.
CIOs are likely to be more strategic and focused on planning and organization to make a direct difference in the company. They spend much of their time communicating with and supporting other departments. They often come to the CIO role through management positions in IT operations.
CTOs are prone to be both more detailed and more innovative. Their impact is through delivering products that excite customers, increasing the organization’s reputation. Much of their time is spent on strategic product planning and developing solutions. They tend to rise through the development or engineering roles to become a CTO.
Although both roles attract people passionate about technology, CIOs and CTOs can find themselves at odds when it comes to budget conversations. CIOs tend to decrease costs and minimize risks, while CTOs are looking for growth and pioneering opportunities.