Show me the numbers: The product ops ROI conversation every senior leader needs to have
On-demand
About the webinar
Product operations is a fast-growing discipline. But when budget season arrives, "we made things run smoother" doesn't survive the spreadsheet.
Senior leaders want impact translated into outcomes they can measure, defend, and fund. Practitioners need a credible way to connect the work they're doing to the numbers that matter.
This session with product ops experts Ross Webb, who has led product organisations of 200+ people at companies including Amazon and Just Eat, and Hugo Froes, who has built the function from scratch at orgs including Farfetch and OLX, will unpack what ROI really means for product ops, from the boardroom to the day-to-day: the metrics, trade-offs, and proof points that actually move the needle when it's time to justify, or expand, a product ops investment.
What we covered:
What senior leaders actually need to see when evaluating product ops, and why most ROI cases miss the mark
How to connect product operations work to business outcomes that survive a leadership review, not just internal satisfaction surveys
The metrics and proof points a practitioner uses when building the case from the ground up, from first hire to scaled function
Where the perception gap sits between what product ops delivers and what leadership thinks it delivers, and how to close it
Practical approaches to measuring efficiency, effectiveness, and impact without drowning in vanity metrics
Meet our speakers
Ross Webb is a senior product leader with 15+ years experience, having led 200+ person teams at Amazon and Just Eat. Founder of Product Team Success (140k subscribers) and Top Prods, an invite-only community for senior product professionals. He brings the executive lens to Product Ops ROI – what leaders need to see, and how to make the case.
Ross Webb
Hugo Froes
Hugo Froes is a senior product operations leader, speaker, and teacher with 20+ of experience. He has built and scaled product ops from scratch at organizations including Farfetch and OLX, and recently joined Nagarro as Director of Product Strategy and Advisory. Hugo is also a co-founder of UXDiscuss and a former board member of the Global ResearchOps community.
