Product operations is a fast-growing discipline. But when budget season arrives, "we made things run smoother" doesn't survive the spreadsheet.
Senior leaders want impact translated into outcomes they can measure, defend, and fund. Practitioners need a credible way to connect the work they're doing to the numbers that matter.
This session with product ops experts Ross Webb, who has led product organisations of 200+ people at companies including Amazon and Just Eat, and Hugo Froes, who has built the function from scratch at orgs including Farfetch and OLX, will unpack what ROI really means for product ops, from the boardroom to the day-to-day: the metrics, trade-offs, and proof points that actually move the needle when it's time to justify, or expand, a product ops investment.
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