Essentially, a cross-functional team refers to any team consisting of employees from across a business’s different functional areas.
Each member represents a key aspect of the company and brings their own skills to the table. The team works together to deliver a cohesive user experience, free of service or knowledge gaps.
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Cross-functional groups may be working teams — that is, a temporary restructure for a specific project or projects — or your entire organization may be built with an emphasis on cross-functional working.