The state of product ops: What’s holding product teams back in 2025?
Are product teams truly customer-driven, data-informed, and aligned—or are they struggling more than we think? In today’s fast-moving landscape, product teams are under immense pressure to deliver faster, integrate customer feedback, and scale effectively. But behind the scenes, misalignment, shifting priorities, and a reliance on intuition over data may be slowing progress. Find out what’s really holding product teams back in 2025.
What's covered?
The disconnect between product leaders and their teams
While 50% of leaders believe customer feedback always informs decisions, 65% of team members say it rarely does.
The dominance of intuition over data
92% of respondents report that the loudest voice often wins, raising concerns about how decisions are made.
The challenges of scaling product operations
Many teams struggle with inefficient tools, inconsistent access to reliable data, and processes that hinder rather than help.
About this eBook
The Great Product Ops report gathers insights from 169 product professionals, including leaders, team managers, and product ops specialists, to uncover what’s really holding product teams back in 2025. Featuring expert insights from consultant Antonia Landi, Richard Humphrey (Contruent), and Ken Thompson (Buildkite), this report doesn’t just reveal the product team challenges - it provides practical solutions to help product teams thrive.
