PRODUCT FEEDBACK SOFTWARE
Every voice heard. Zero signal missed
airfocus surfaces opportunities buried in your customer feedback, finds the patterns that map to your strategy, and makes your customer voice queryable from every AI tool in your stack.
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Trusted by leading product teams
Act on every voice, not just the loudest
Most product teams hear the customers who shout. The rest get lost in tickets, transcripts, and inboxes nobody has time to read. airfocus surfaces the patterns across every channel you collect. The quiet signals get heard alongside the loud ones. Every decision traces back to the customer who raised it. No more loudest-voice roadmaps.
No feedback dies in an inbox
Every piece of incoming feedback reaches the team that owns it, automatically. The right opportunities, the right fields, the right owners, suggested the moment feedback lands. Critical signal reaches the people who need it. Nothing valuable gets buried.
Discovery in minutes, not weeks
When a team enters discovery, they don't start from scratch or guess at customer themes. They ask Claude, Copilot, or any AI tool in their stack to analyze hundreds of related feedback items, grounded in real customer voice instead of generic LLM output. The themes are already there. Now the AI can find them.
Engage users through a branded feedback portal
Collect direct feedback in a customer-facing portal where users can suggest ideas, comment on roadmap items, and validate new concepts. Make your roadmap real-time and turn customers into active participants in your product decisions — not passive recipients of it.
Build customer trust by showing them their impact
Keep users informed on how their input shapes your roadmap. Celebrate the wins. Communicate what's coming next. Turn customers into product champions who feel heard, because the system actually traces their feedback to what you shipped.
All product feedback in one place
Import and sync feedback from all your tools
Connect airfocus with tools like Intercom, Slack, and more to easily gather and centralize feedback from various channels.
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"The ability to link random user feedback to the opportunities in our product backlog and roadmap was a game-changer for our product management team."
Amir Bohnenkamp CEO - Heyflow
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