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Intercom for airfocus

Gather feedback directly from Intercom conversations. Connect airfocus with Intercom to push product ideas and customer feedback to your airfocus workspace.

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Trusted by product teams from all industries

Benefits

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Easily collect and organize feedback into one place

This integration allows you to gather and track feedback from your Intercom conversations and centralize them in airfocus to support your product backlog and discovery process.
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Generate insights by linking Intercom feedback to problems

Highlight and create insights with the feedback gathered from Intercom. Easily link them to ideas and opportunities on airfocus to inform your discovery while keeping customers at the center of your product.
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Close the feedback loop and communicate with customers

The integration enables you to triage and process feedback easily and understand where it originates from, allowing you to get back to customers who requested it and close the feedback loop.
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Increase in transparency

Customer-facing teams talk to users all day long. Invite them to submit feedback on Intercom easily, keep them informed, and break down silos in communication. All feedback will be consolidated into airfocus, allowing teams to keep track of them and add context to support their product backlogs.
ROADMAPPING

Align your team
and set a clear direction

Build dynamic and strategic, lean roadmaps with ease. Focus on outcomes with team objectives that help you solve the right problems. Import feedback from Intercom to create insights to inform discovery and product strategy.
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Joakim Wissing
Digital product director - Oriflame
"airfocus has been incredibly useful when it comes to aligning everyone around the vision and handling ideas. We are now focusing on what really matters."
PRIORITIZE

Collaborate on strategy and build better products

Turn decision-making into a transparent, collaborative process with clear prioritization that ties to your outcomes and objectives.

Create and use your prioritization method of choice with easy-to-use, no nonsense data inputs.
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Dee Sethi
Head of product - Ground Control
"We chose airfocus after thorough research. It provided massive value in terms of strategic prioritization, which is key and fundamental to what we do in our jobs day to day, and I couldn't recommend it more highly in terms of prioritization software."
Dee Sethi
Head of product - Ground Control
"We chose airfocus after thorough research. It provided massive value in terms of strategic prioritization, which is key and fundamental to what we do in our jobs day to day, and I couldn't recommend it more highly in terms of prioritization software."
INSIGHTS

Listen to your customers
and solve the right problems

Centralize feedback from various channels and teams to uncover actionable insights. Cut down on the noise and organize inputs as they come in.
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Amir Bohnenkamp
CEO - Heyflow
"The ability to link random user feedback to the opportunities in our product backlog and roadmap was a game-changer for our product management team. Finally, all product data is centred in one place and we're more enabled to understand user needs and context."

Everything you need in a strategic product platform

With a complete suite of tools, features, and apps, we help teams manage their products effectively. Use the advanced modularity and build your own product stack.

Best-in-class customer support

airfocus is designed to empower product management teams at scale. Companies trust airfocus with our:
  • Less than 10 min response time
  • Onboarding by our product strategy consultants
  • Extensive help documentation
  • Free webinars

Enterprise-ready

Companies trust airfocus with their mission-critical work thanks to our focus on security, privacy, and availability.
  • SAML single sign on (SSO)
  • Cloud security with ISO 27001 certification
  • Data encryption in transit and at rest for everyone
  • Secure EU data centers

Sign up for the next-gen product management platform now

Join thousands of teams who use our flexible platform to build products that matter.

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